At Wave, advising is at the heart of what we do and who we are. From the late ’90s, our consulting first ethos has empowered us to develop a tailored solution for each customer’s individual requirements compared to a generic offering. We work closely with our clients throughout Santa Ana, investing time and assets so that we have a total understanding of their pains and expectations and can craft a custom approach to strategic digital transformation.
Back Office Modernization
The Back Office is the heart of your business. If your workflows have many bottlenecks, the resulting loss of productivity will have a ripple effect throughout your entire organization. For example, let’s say a company brings on a new client in minutes but requires several weeks to spin up a new employee or vendor. That’s a challenge because both your employees' skills and your vendor’s products play a crucial role in providing exceptional service to the customer. Therefore, if those components are not operating efficiently, your client is ultimately the one who suffers. Your Front Office can only be as seamless as your Back Office, and both must be included in a strategic digital transformation.
Business Intelligence
At Wave, our proficiency includes a full understanding of your business standards as well as the technology that aptly delivers intelligent information. We know what questions to ask and can define the right input to bring clarity to questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Mapping out a plan is the most important part of a migration. Every migration requires a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations should include folder structure, metadata mapping, security, search capabilities, and many other aspects that will enable users to find relevant information. It is crucial that you spend the time to understand the problems you’re having and what is needed to move forward.
Intelligent Information Management
It is widely accepted that the modern company depends on multiple sources to compile data whether it’s a ERP, CRM, HCM, or ECM. Regardless of which program you’re using, it consists of essential business data and content that is imperative to the success of your business. Both businesses and their clients need data from multiple sources to complete work, and this adds additional obstacles if that information is not easily available. The conventional method was to combine data into a central archive but this approach is not supportable long term as one tool can’t manage everything, particularly in some SMBs and enterprise organizations.